I had an interesting situation. My card failed on July 8^th. I scrambled to try to fix it all day on the 9th. When I realized it wasn't going to happen, I emailed tech support and posted the message here (above) the same evening of the 9th. Oh, yeah, and guess what? My 1-year subscription happened to be expiring on the 10^th.

In short, the subscription expired, as others have alluded to – they use the east Asian timezone. I got screwed. So, I ended up calling Autel in New York. Some British dude answered and was not much help. Big surprise. Basically, he tried to up-sell me on the $699 USD 1-year update package. I told him I'd pass, since I could get a new unit for $1100 and sell this one once I copied the factory SD card onto this one. He used some lame scare tactic, to watch that it wasn't an Australian model. I told him that the one I bought direct from China last summer has worked fine for me.

Fortunately, a neighboring auto shop had an unregistered DS708 (purchased a year earlier than my unit) and lent it to me to copy the SD card if needed, but as it turned out, I actually had a backup file before my SD died that was stored on one of my PC's. What a break!! I restored everything, no thanks to Autel's help.

Having spent approximately $4000 in Autel tools over the years, I can't begin to express how greatly disappointed I was in their unwillingness to help on a date technicality.

They are truly a bush league company, IMO.

@ RichardDeVinney -- from seeing how quickly tech support replies here, if they haven't assisted you within one business day, chances are you will not be helped. Best of luck with your situation.